LoungeUp now enables hoteliers to provide a customer experience without the need for a physical room key. In addition to reducing physical contact between the hotel team and guests and eliminating problems related to magnetic card management, dematerializing the room key to the mobile phone also makes the guest experience smoother: on arrival, through easy access to the room, and during the stay , By avoiding technical problems and card loss.
This new module integrated into the mobile application has been certified by the major electronic lock manufacturers in the hotel market: Assa-Abloy, Onity, Salto and the French startup Sesame technology. Other manufacturers are in the certification process and will be compatible soon.
This interface allows guests to retrieve their key on their mobile phones in a secure manner and access it with a single click at any time, even if they are not connected to the Internet. As far as the overall guest experience is concerned, guests do not need to use multiple different applications throughout their stay. In fact, booking room service, chatting with the front desk, booking restaurant tables or hotel spa treatments, visiting hotel-recommended attractions and restaurants, now opening the door, can now be done through an app.
For hotel operators, there is no need for manual processing every time a guest arrives; guests can automatically retrieve their mobile keys after entering the room. In advance, hoteliers can choose the rooms they allocate to guests, or, if guests request, they can also use physical key cards. If the hotel operator changes the room number, the mobile key will be updated automatically. At the end of the check-in, the mobile key will be automatically disabled at the check-out.
“The hotel’s visitor portal has met the expectations of a large number of guests, such as being able to easily contact the front desk to find the information they need to check in, or request services from the hotel or its partners. The integration of the room key into the mobile phone adds access to the digital guest journey This is an important step for the room and provides a truly non-contact experience, smoother and highly personalized. This is a feature that is particularly suitable for hotels and institutions with very loyal customers to provide mid-term accommodation.”
Already implemented in many LoungeUp client institutions, including independent and chain hotels, mobile keys are used to simplify the overall experience by providing access to various buildings in rooms, parking lots and institutions.
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LoungeUp is Europe’s leading travel accommodation provider guest relations and internal operation management software provider. The solution aims to simplify and personalize the guest experience while facilitating operations and increasing hotel revenue and guest knowledge. More than 2,550 companies use their solutions in 40 countries.